Complaints Procedure
We're building UKMC School of Health carefully, and we want to know when something isn't right. If you're unhappy with anything in your dealings with us, please tell us, and we'll take it seriously.
This is our pre-launch complaints route. It will be expanded into a fuller procedure once we are delivering validated programmes.
How to raise a complaint
Get in touch with us, set out what's gone wrong and what you'd like us to do about it, and give us a way to contact you.
[PLACEHOLDER: Complaints contact (email and/or postal address) and the name or role of the person who handles complaints.]
What happens next
We'll acknowledge your complaint, look into it properly, and come back to you with a response.
[PLACEHOLDER: State realistic timescales you can actually meet, e.g. acknowledge within [X] working days and respond within [X] working days.]
If you're still not happy
If our response doesn't resolve things, you can ask for it to be reviewed by a senior member of our team.
[PLACEHOLDER: Name the senior escalation contact or role.]
Once we are delivering validated higher education programmes, additional external routes will apply, including our university partner's complaints procedures and, for eligible higher education complaints, the Office of the Independent Adjudicator (OIA). We'll add these to this procedure at that stage.
REVIEW REQUIRED: Keep the timescales honest - only publish response times you can meet at pre-launch. Expand to the full multi-stage procedure (including partner and OIA routes) when validated delivery begins.